Shipping policy

Shipping & Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Delivery times may vary depending on the shipping carrier and destination. Please note that estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. SERANE is not responsible for delays or packages delivered to an incorrect address provided at checkout.

If you notice an error in your shipping address, please contact us at hello@byserane.com as soon as possible. We will do our best to help before the order has shipped.

Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first and then reach out to us at hello@byserane.com if you need additional assistance.