Refund policy

Returns

We hope you love your SERANE purchase. If for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, unwashed, and in its original condition, with any original tags and packaging included.

To start a return, please contact us at hello@byserane.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order, as SERANE is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@byserane.com with your order number and photos of the item so we can make it right.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please return the original item and place a new order.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.